CUSTOMER SAFETY & INFO (B2C)

1. ORBIQO - Commitment

• At ORBIQO, we prioritize customer's safety & transparency in every aspect of our operations.
• You can find all the details in following sections - regarding our platform, shopping experience, shipping & delivery, policies, T&C, support channels etc.
• This page is designed for B2C customers.
• B2B business customers - please explore the B2B section in the menu.

2. ORBIQO - Operations

• At present, our B2C operations are available only within India.
• B2B collaborations are available for India and International market (across the world) - please explore the B2B section in the menu.

3. ORBIQO - Shop our products on these trusted platforms

• Right now, you can purchase our products exclusively on our website: https://www.orbiqo.com
• B2B collaborations are handled through direct sales channels.

4. ORBIQO Website - Policies

• Before placing the order, we encourage our customers to read and understand various policies (shipping policy, refund policy, terms of service, privacy policy etc.). You can find the policy links on the footer of our website. We are also adding the links below:
  
  
• Policies:
  • Shipping Policy: https://www.orbiqo.com/policies/shipping-policy
  • Refund Policy: https://www.orbiqo.com/policies/refund-policy
  • Privacy Policy: https://www.orbiqo.com/policies/privacy-policy
  • Terms of Service: https://www.orbiqo.com/policies/terms-of-service
    
    
• Please note, as our business evolves, adjustments may be made to our policies. Any changes will be promptly updated and communicated on our website.

4. ORBIQO Website - Shopping & Purchase experience

• Shopping Experience: 
  • Our website allows customers to browse through our catalog and products without requiring a login. However, to complete a purchase, you will need to login using your email address. We utilize a passwordless authentication system, eliminating the need for stored password credentials. Instead, you will receive a one-time password (OTP) sent to your registered email each time you log in. This approach adds an extra layer of security, ensuring your account remains protected. As a customer, it is your responsibility to secure your email & network.
    
    
• Purchase Experience - Payment Methods:
  • Our website is integrated with the PhonePe Payment Gateway to facilitate secure and seamless prepaid transactions. As a widely recognized and trusted payment solution in India, PhonePe ensures reliability and a smooth payment experience for our customers. Customer can choose to pay through UPI, Credit/Debit Card, Net-banking etc.
    
    
  • Effective 01 August 2025, we no longer offer Cash on Delivery (COD) as a payment option. We now process only prepaid orders.
    This change allows us to streamline our operations and more reliable shopping experience for all our customers. We appreciate your understanding and continued support.

5. ORBIQO Website - Shipping, Delivery & Tracking

• We ensure the delivery of our products through trusted and reputable logistics partners and aggregators including Delhivery, XpressBees, etc.
• Please explore ORBIQO Shipping Policy for more details.

6. ORBIQO Website - Replacement, Exchange, Return, Refund

• Please explore ORBIQO Exchange, Return and Refund Policy for more details.

7. ORBIQO - Support Channels

• For any questions or concerns regarding your shipment, you can reach us through:
  • Email: care@orbiqo.com
  • WhatsApp: +91-9740359866
    
• As a growing brand, we are committed to addressing your queries promptly. While most concerns are resolved quickly, please allow up to 48 hours for a response. We appreciate your patience and understanding.

Please note that as our business evolves, adjustments may be made to our policies and support channels. Any changes will be promptly updated and communicated on our website, with careful consideration given to balancing the best interests of both our customers and the business.

Thank you for choosing ORBIQO. Happy Shopping.