Shopping Guide

This guide provides essential information for customers visiting our store for the first time.

• About ORBIQO:
  • ORBIQO is a CLOTHING & LIFESTYLE LABEL rooted in the creative heritage of INDIA.
  • ORBIQO is operated and marketed by WISEKRAFT (Technology & Ecommerce Firm) based in Bengaluru, India.
    
    
• Channels & Markets: 
  • We currently serve our customers through two dedicated storefronts:
    • ORBIQO India (Domestic):
      • Storefront URL: https://www.orbiqo.com/ 
      • Catering to customers across India
    • ORBIQO Global (International):
      • Storefront URL: https://global.orbiqo.com/
      • Currently serving customers in the USA, UK, Canada and Australia.
        
        
        
• ORBIQO India (Domestic) Storefront:
  
  • The following sections provide details about our domestic (India) storefront. For information on shopping through our global/international storefront, please refer to our Global Shopping Guide.
    
    
  • Store Legal Policies:
    • We recommend reviewing our legal policies before placing an order.
      All policy links are available in the website footer also.
      
      
    • Direct links:
      • Shipping Policy: https://www.orbiqo.com/policies/shipping-policy
      • Refund Policy: https://www.orbiqo.com/policies/refund-policy
      • Privacy Policy: https://www.orbiqo.com/policies/privacy-policy
      • Terms of Service: https://www.orbiqo.com/policies/terms-of-service
        
        
  • Guest Browsing Experience:
    
    • Customers can browse the full catalog without logging in.
      
      
  • Purchase Experience:
    • An account is required to complete a purchase.
      
      
    • Sign-in Options:
      • Google account
      • Email + One-Time Password (OTP)
        
        
    • Checkout & Payments:
      
      • Payments are processed securely via PhonePe Payment Gateway, you can choose to pay through UPI, Credit/Debit Card, Net-banking etc.
      • All transactions are processed exclusively in INR.
        
        
  • Shipping:
    
    • FREE SHIPPING is currently available for all products.
      
      
  • Order Tracking:
    • Customer will get Instant automated order confirmation email after purchase.
    • Order Processing time generally takes 1-3 business days.
    • Once your order is shipped, tracking details will be available in your customer account order history. You will also get notification upon shipment.

• • Returns, Refunds & Exchanges:
    • Please explore ORBIQO Exchange, Return and Refund Policy for more details.
      
      
  • Customer Support:
    • For any assistance, email us: care@orbiqo.com
      
    • As a growing brand, we are committed to addressing your queries promptly. While most concerns are resolved quickly, please allow up to 48 hours for a response. We appreciate your patience and understanding.
      
      
  • Policy Updates:
    • Policies may be updated as the business evolves, Updates will always be published on our website.